Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping timeframe for new electronics?
We offer expedited shipping on all orders. Typically, domestic orders arrive within 3-5 business days, while international shipping may take 7-14 business days depending on customs processing.
Do my purchases come with a manufacturer warranty?
Yes, all hardware sold through Digital Diver includes a minimum 12-month manufacturer warranty. We also offer extended protection plans for accidental damage at checkout.
What is your return policy for opened devices?
We accept returns within 30 days of delivery. If the device has been opened, a 15% restocking fee may apply, and the item must be returned with all original packaging and accessories.
How can I track the status of my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal. You can also track your status directly through your Digital Diver account dashboard.
Are the products sold on Digital Diver brand new?
Unless explicitly labeled as 'Refurbished' or 'Open Box', all products on our site are 100% brand new and factory-sealed.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.